Return & Refund Policy
We want you to love your purchase. If something isn’t right, we’re here to help.
Return Window
You may request a return within 7 days from the date of delivery. The item must be unused, unwashed, and in its original packaging with all tags attached.
Unboxing Video — Important
We strongly encourage all customers to record an unboxing video when receiving their package. This is a standard practice across Indian D2C brands and serves as important evidence in case of:
- Damaged or defective items
- Wrong product delivered
- Missing items from the order
Claims for damaged, defective, or missing items without an unboxing video may not be eligible for a full refund or replacement. The video should clearly show the sealed package, the opening process, and the contents inside.
How to Initiate a Return
- Email us at care@theindigofable.com or message us on WhatsApp with your order number and reason for return.
- Include photos (and unboxing video, if applicable) of the item.
- Our team will review your request within 24–48 hours and provide return shipping instructions.
- Pack the item securely and ship it back using the provided label or instructions.
Refund Process
Prepaid Orders: Refunds will be processed to your original payment method (credit card, debit card, UPI, net banking) within 5–7 business days after we receive and inspect the returned item.
COD Orders: Refunds for Cash on Delivery orders will be processed via IMPS/UPI bank transfer. You will be asked to provide your bank account details or UPI ID. Refund will be credited within 5–7 business days.
Non-Returnable Items
- Items that have been used, washed, or altered
- Items without original tags and packaging
- Customised or monogrammed items
- Items purchased during final sale or clearance events
Exchanges
We currently do not offer direct exchanges. If you need a different size or colour, please initiate a return and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with your unboxing video and photos. We will arrange a free return pickup and send a replacement or full refund at no additional cost.